Return & Refund Policy

At Urban Well, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Customers may request a return within 7 days of receiving the product.
• The item must be unused, undamaged, and in its original packaging.
• To initiate a return, please contact our support team with your order details.
• Returns requested after 7 days of delivery may not be accepted.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, the refund will be processed within 15 business days to the original payment method.
• For Cash on Delivery (COD) orders, customers may be required to provide bank account details for refund processing.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling.
• Products returned without original packaging.
• Items marked as non-returnable on the product page.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery with photos or videos as proof. We will review the case and provide a suitable resolution.

Contact Us

For return and refund requests, please contact us at:

Email: shopurbanwell@gmail.com

We will respond as soon as possible and assist you throughout the process.