Shipping Policy

Last Updated: June 2026

Thank you for shopping with Urban Well. Please review our shipping policy below.

Order Processing

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

Shipping Time

Estimated delivery times:

• India: 5-12 business days

• International Orders: 7–20 business days

Delivery times are estimates and may vary depending on location, carrier delays, weather conditions, customs processing, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated and displayed at checkout unless otherwise stated.

We may offer free shipping promotions from time to time.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available.

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Urban Well is not responsible for orders shipped to incorrectly entered addresses provided by the customer.

Delayed or Lost Packages

While we work with reliable shipping partners, Urban Well is not responsible for delays caused by carriers, customs, weather conditions, or other factors beyond our control.

If your package appears lost, please contact us and we will do our best to assist you.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery.

Please include:

• Your order number

• Photos of the product

• Photos of the packaging

For complete details, please refer to our Return & Refund Policy.

Contact Us

For shipping-related questions, please contact us:

Email: shopurbanwell@gmail.com